Jayne Shipway

22nd July 2019

Sadly our Mum had died & we needed a probate valuation done on her house, so we decided to ask 4 local Estate Agents to come around & view the property. Richard came out from Ratcliffe & Rust & the difference between him & the other 3 was Outstanding. He did everything we asked of him where as the others made several mistakes. Richard was also very sympathetic to us & after he had done the probate valuation & had sent it to us, he said he would not bother us again as we were going through a really tough time. He said we only had to call him if we needed anything else, so we called him to put the property on the market for us. We had numerous phone calls from one of the other estate agents which we did not appreciate.

So once we decided to sell there was only one Estate Agent we wanted to use. Richard was very professional & knowledgable & when we could not speak to him David his partner & Craig & Lauren were also as good. Richard kept us informed at all times what was happening with the house. Lauren always sent an email or called us to tell us when anyone wanted a viewing & what time. We only had a few people go around then it was sold. We cannot thank Richard & everyone at Ratcliffe & Rust for doing a superb & professional job at all times. So if you are thinking of selling a property don’t hesitate to go through Ratcliffe & Rust. Thankyou Richard & David & Craig & Lauren for looking after us at a very difficult time.

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